Shipping Policy

This Shipping Policy applies to all orders placed through the Brilliant Silver White website, operated by DHS Marketing Pty Ltd (ABN 87 169 661 590), located at 6 Parkers Road, Portland VIC 3305, Australia.

We aim to dispatch all orders within 1–2 business days. Delivery times vary depending on your location and the postal service in your region.

Australian Orders Orders within Australia are shipped via Australia Post. Standard delivery typically takes 3–7 business days, depending on your location.

International Orders We ship to most countries worldwide. Delivery times vary by destination and local postal services. Customs delays may occur in some regions.

Shipping Costs Shipping costs are calculated automatically at checkout based on your location and the weight of your order.

Tracking Tracking numbers are provided for most orders. You will receive your tracking details via email once your order has been dispatched.

Incorrect Address Please ensure your shipping address is correct. We are not responsible for delays or lost parcels caused by incorrect or incomplete addresses.

Lost or Delayed Parcels If your parcel is delayed or appears lost, please contact us at [email protected] and we will assist you in lodging an enquiry with the carrier.

Contact Us If you have any questions about shipping, please email us at: [email protected]